Anyone who sees suspicious charges on their bill is asked to call WSDOT for a refund
Really? You know over 3300 drivers were charged double, but you don’t want to auto-refund those people? You expect people to contact you for a refund?
This is pure laziness, and lack of customer focus. If you cared about the commuter, you’d do the work to validate people were refunded. The company running the tolls should step up.
Source: Over 3,300 drivers charged double on I-405 toll lanes | The Seattle Times
If you need some tips, looks like this might be a great place to get some rules of the road with regards to the new toll lanes.
For the half-million daily drivers on Interstate 405, here is the help you need to understand toll prices, lane markings and the equipment to order for your car as toll express lanes arrive Sept. 27.
Source: Q&A: a guide to using I-405’s new express toll lanes | The Seattle Times
I know there are a lot of conversations happening around this. The intent, to keep carpool lanes moving at 45+ MPH, appears to be working. I am torn. I see bigger challenges that need to be solved, but when I was driving 405 and carpooling, it really didn’t save much time. So.. I am curious what you all think?
Check out this story on DOT website
Drivers are saving an average of 15-25 minutes in express toll lanes
BELLEVUE – More drivers are using the new Interstate 405 express toll lanes, according to data collected from last week’s commute.
“Every day is different, and each driver has a different experience,” said Washington State Department of Transportation Assistant Secretary Craig Stone. “Overall, last week’s I-405 travel times have been lower than they were a year ago.”
For the first time in years, Interstate 405 drivers had a choice today for a reliable weekday commute using express toll lanes. For $1.50 in the morning and a 75 cent toll in the afternoon, drivers saved about 30 minutes on their commute between Bellevue and Lynnwood.
Source: WSDOT News – 2015 – Free-flow peak hour travel now available on I-405 express toll lanes